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Cancelations: We value your time, our time and the service that we provide. Unfortunately the services we offer are not like a physio/chiro/beautician where your appointment might only be 20 minutes – we block out 1.5 hours for a 1 hour float. So last minute cancellations cost us dearly if we are unable to re-fill the appointment. Therefore in order to be able to afford to continue operating we must strictly enforce our cancellation policy. We do understand that sometimes you are unable to keep your appointment. We ask that you provide us with as much notice as possible when cancelling, however a minimum of 24 hours notice for cancelling or rescheduling of appointments is necessary to avoid cancellation fees. We welcome you to send someone else along instead rather than incur a cancellation fee. For any appointments canceled or rescheduled less than 24 hours before the appointment time and ‘no shows’ a cancellation fee of 100% of the full appointment cost will be charged. For bookings with gift vouchers, the voucher is automatically void. For three or more bookings, a 72 hour notice is required if you wish to change or cancel the booked appointments, otherwise the full service fee for all bookings will apply. If a client has pre-paid and then needs to cancel, provided we have received adequate notice (24 hours, or 72 hours for bookings of three or more simultaneous services) we will transfer the payment to another date.
Contact: Floating Euphoria
P: +61 89757 1022